Like many Hudson Valley residents, Erika Sampaio and her husband first discovered the area as an escape. “After living in Manhattan for 10 years, my husband and I bought a country home in Kerhonkson. Since then, we’ve split our time between the city and the mountains. I love the balancing effect of the Catskills. After just a few days here, I feel whole again. I love hosting friends and neighbors for meals, cycling at the Ashokan rail trail, hiking at Mohonk Preserve, and swimming in Lake Minnewaska.” Erika knows more than a bit about travel and feeling at home; her roots are in Rio de Janeiro, and when she moved to the US in 2002, she found a job with Hilton Hotels. “During my six years with Hilton, I built a solid foundation in customer service,” she says. “I have 18 years of experience managing day-to-day hotel operations and extensive training in bespoke hospitality. My experience helped me form a network of trusted industry partners and service providers. I’m also a New York Real Estate Institute certified property manager and I studied Hospitality Management at Cornell University All of that experience is now being poured into Manage This Home, Erika’s Airbnb property management service that aims to provide a seamless, stress-free experience for hosts that translates into glowing reviews and better earnings. “I’ve been a fan of short-term rental homes for years,” Erika says.
“I love the feeling of living like a local, even if it’s just for the weekend. That being said, I found that hosts were not always realizing their rental homes’ maximum potential. The experience can and should be an unforgettable one that maximizes revenue. I’d often think, ‘I wish I could help hosts solve these issues.’” Launching this spring, Manage This Home offers full-service Airbnb property management via two service options: Comprehensive Airbnb Management, in which Erika and her team set up the property, manage the calendar and communications, implement seasonally optimized pricing, coordinate check-in/out, and offer 24/7 customer support, and Vendor Management Service, which is a hands-on solution for maintenance and service scheduling and communication. “We coordinate maintenance and handle scheduling and communication, ensuring each vendor arrives as scheduled and that the work is done properly,” Erika says. “For example, we can help with housekeeping, firewood, pest control, snow removal, landscaping, pool maintenance, and trash pickup. We’re even able to make house calls in case of emergencies.”
The goal is a bespoke experience that will win well-deserved raves, and Erika is intimately familiar with the relevant arts and sciences. “Our ideal customer is second-home owners looking to rent out their place when they are not using their home. We love working with clients who are uncompromising in offering the best experiences to their guests,” she says. “If your goal is to receive stellar reviews and superhost status, you should talk to us.”
“Airbnb seems like a lot of work to many homeowners, keeping them from giving it a try; Manage This Home aims to bridge this gap to elevate the experience of hosts and their guests, so that guests will be wowed every step of the way.”
–Erika Sampaio, owner
“During the pandemic, I started planning support systems for neighbors who wanted to host but either didn’t have the time, were not prepared to answer 2am phone calls, or were concerned about possible damage to their furniture going unnoticed. I knew I could solve it. Beyond that, we understand the unique appeal of Airbnb and how to strategically create a fantastic experience for guests. We blend elements of traditional hospitality with proprietary technology and training processes to ensure your property is reaching its full revenue potential.”
It’s work she loves, built on the classic entrepreneurial model of discovering that something you start doing for yourself is a hot ticket for others, as well. “I take immense pleasure in personally helping clients throughout the entire process, from start to finish, and I’m a master problem-solver,” Erika says. “I manage our day-to-day operations, solicit feedback on homeowners’ and guests’ experiences, and personally train our carefully chosen staff. By the way, we’re hiring! If you think you’d be a good fit, if you’re seriously passionate about impeccable service, please reach out. I enjoy supporting the local community by employing local talent—many of whom have been out of the work due to COVID. We’re also excited to attract more tourism to support local businesses that have been impacted these past months.“
Manage This Home is perfectly positioned to refine and elevate regional Airbnb practices through the pandemic and beyond. “COVID accelerated the need for the solutions our company provides. The travel industry has evolved, and today, many travelers feel safer in an Airbnb than in a hotel, but always enjoy the same standard of service. Airbnb seems like a lot of work to many homeowners, keeping them from giving it a try; Manage This Home aims to bridge this gap to elevate the experience of hosts and their guests so that guests will be wowed every step of the way.”
“We can help with housekeeping, firewood, pest control, snow removal, landscaping, pool maintenance, and trash pickup. We’re even able to make house calls in case of emergencies.”
To celebrate the birth of an idea whose time has come, Erika’s offering celebratory discounts on bundled services this spring. For Airbnb management, she charges a percentage of each booking; residential services can be contracted by the month or year, with incentives for booking a full year. To stay in touch and learn about promotions and offerings, follow their Instagram feed @managethishome.
As an upstate homeowner, Erika understands the nitty-gritty stuff that can feel baffling to folks who are used to having a landlord or superintendent on speed dial. “From well water and septic tank issues to winter weather and summer pest control, these are some of the myriad complexities we understand,” she says.
“We help homeowners sleep easy. When you trust our team with the keys to your home, you will enjoy the freedom to earn income when it works for you; our team will personally look after clients’ financial goals and beautiful homes and furnishings, while making sure clients and their guests have an extraordinary experience. Work with us, and you’ll come to love the Airbnb way as much as we do.”
Manage This Home
See the article "Manage This Home, Meet the owners"
Written by Anne Pyburn Craig, published on March 22, 2021 on Visit Vortex.